- Interactive: you will receive exercises to carry out during the workshop. You can pause while you carry these out before moving on to the next one.

- Experiential: you will use real life examples from your services so that by the end you have an improved process and a plan to test a prototype.

- Self-serve: the course runs for 2 weeks but you can go at your own pace. Including doing the exercises the course should take you about 10 hours spread over however many days you decide.

- Supportive: guides you through the service redesign process with 1-1 help when you need it. Includes three group zoom calls with your trainer. Every page has a button you can use to contact us for support.



The course is divided into two parts:

Part One
Gets you ready to carry-out user research and learn about your users’ needs.

Includes two group Zoom calls on specified dates. Here you can ask more questions, get support and connect with fellow participants from other charities.

After the call you’ll need to carry out some real-life user research. We’ll show you how to do this without leaving your home.

Part 2
Here you’ll be guided through the process of developing and testing a basic prototype (aka ‘skateboard’) of your online service.

Includes a group Zoom call with the trainer.

Course breakdown: